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STORE POLICY
ORDER POLICY
Our Company process orders from 9:00AM to 5:00PM C.S.T (except for holidays). If there is an error with your order or you wish to cancel your order, immediately send an email to [email protected] WITHIN 8 HOURS OF YOUR ORDER. Failure to do so will result in a $15 cancellation fee.
All internet orders are 100% safe and secure. All personal information (name, credit card information, address, etc.) is encrypted so that it cannot be retrieved during the transmittal process. All data collected during the order process is strictly used for the processing of your order ONLY. Please refer to our Privacy Policy for additional information. In addition, to maintain our clients privacy, all wig packages will be discreet and NOT contain any mention of "hair".
Please note that all orders must be shipped to verified billing addresses only. If you prefer to have your order shipped to another address, that address MUST be on file with the bank who issued the card. The processing of your order can be delayed or cancelled if we are unable to verify your shipping address.
PAYMENT OPTIONS
We accept all major credit cards and paypal to process online orders. We are unable to accept checks or cashier checks for order processing due to increased fraudulent transactions. For each credit card "charge back", we will assess a $30 penalty, without further notification.
U.S. SHIPPING POLICY
All orders are shipped via UPS or USPS unless otherwise specified. Please ensure that you are providing accurate billing and shipping information to prevent delays. Be sure to include your home number and your CORRECT email address so you can be contacted immediately if there are any problems processing your order. If you fail to accept your shipment from USPS or UPS after 3 delivery attemps and your shipment is returned, you will be responsible for any fees incurred to re-ship the package. If you refuse any shipment, you will be charged any shipping fees plus any applicable restocking fees.
RETURN POLICY
In order to maintain our low prices, we must impose an "All Sales Are Final" policy. If merchandise is defective or incorrect, we will remedy the matter upon inspection and verification. Defects and shipping errors must be brought to our attention no later than 3 business days after receipt of goods. We reserve the right to refuse credit for any returned item(s) where the original integrity of the item(s) may have been compromised. Therefore all returned items (with the exception of wigs) must be in original AND resaleable condition in which the client received from us. All tags, labels, packaging, etc. must be in original condition.
CUSTOM ORDERS
All custom orders that are placed and cancelled are subject to a $50 cancellation fee unless they are cancelled within 8 hours. All custom orders must be paid in full prior to processing.
NOTE: THERE ARE ABSOLUTELY NO RETURNS, REFUNDS OR EXCHANGES ON HEALTH PRODUCTS, SKINCARE, COSMETICS AND WIGS OR WIG PRODUCTS, NO EXCEPTIONS!
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